Business Process Management and 6 Sigma

Six Sigma is powered by principles which aremanufacturing processes (some even have
governed by continuous improvement. In pure terms,specialized working knowledge pertaining to some
Six Sigma helps manufacturing organizations reducespecific industries such as automobiles, aircrafts, etc).
the number of errors or reduce the number ofAchieving Six Sigma certification in your organization
defective products manufactured by them. This isrequires you to execute one project completely in
achieved by a regular sharpening of the process andthe recommended process. Documenting the process
constant monitoring on processes and how they canand training existing business and manufacturing
be improved.heads forms a large part of the implementation of
However, Six Sigma today has moved on from theSix Sigma processes. An organization also requires
manufacturing realm of business and is also veryinvestments within the company by way of people,
much a part of the services industries where theman hours, machine hours, technology etc to
spirit of the process is lauded. Constantimplement Six Sigma.
improvements are sought in almost all industriesGetting familiar with the nomenclatures of Six Sigma:
today. A reason for the phenomenal success of thisThe Total Quality Management process of Six Sigma
business process and quality management andhas gained popularity over the past few years
practice has been the short term and long termspecially as businesses have become more quality
impact it has on bottom line of the business.conscience and as manufacturing processes become
Six Sigma is not a process which begins to showmore complicated. The key industries implementing
results only over a long period of time or resultsSix Sigma are Healthcare, Banking, Insurance and
which can only be measured by abstractConstruction. The two prominent methodologies are
measurements. In fact its results can be measuredDMAIC (Define Measure Analyze, Improve and
right away by the reduction in the number of faultyControl ) and DMADV ( Define, Measure, Analyze,
products, reduction in returns from customer andDesign and Verify). There is also operational hierarchy
reduction of useless inventory. A before and afterwhen it comes to Six Sigma. Apart from the senior
the Six Sigma implementation can easily highlight theManagement, there are Champions, Master black
benefits to the organization. If you are new to thisbelts, Black Belts and Green Belts who have a
concept and have only heard about it on the passing,predefined role in the implementation of Six Sigma in
here are some vital answers to frequently askedthe organization.
queries:If the benefits are so prominent, why are more
What does it take to implement Six Sigma in ancompanies not implementing Six Sigma?
organization?Six Sigma has not changed much from the time it
It takes phenomenal operational efficiency andwas put together way back in the 1980s. The
discipline as well as organizational leadership tosuccess factor has been the absolute number of
implement Six Sigma. Since the concentration of theachieving 3.4 defects per million products which is
manufacturing process has to be reducing thephenomenal. Even with this measurement, Six Sigma
number of defects or defective products, eachhas largely remained a territory for the large
process has to be scrutinized closely and amended tocompanies and very few small to medium enterprises
work towards this goal. In-house champions makehave ventured in this direction. The primary reason
this quality conscience-ness possible as it is nothas been the cost of implementing this process is
possible for all processes and involved managers tovery prohibitive. The man power resources required
be highly quality conscience. Technology is also ato manage the process is equally difficult.
great enabler in the implementation of Six Sigma as itSome organizations which are very convinced about
helps reduce faults to a large extent.this quality management procedure adapt something
A number of professionals are required to becalled the Lean Six Sigma. The Lean Six Sigma has
employed to be able to implement this businessthe same spirit but lesser number of defines
process improvement method in an organization.processes and steps and is quite suited for smaller
There are individuals who have in-depth knowledgeorganizations.
about the principles of Six Sigma as well as