| Business process management is the process of | | | | to profit and not-for-profit enterprises, to |
| designing and maintaining an environment in which | | | | manufacturing as well as service industries. The term |
| individuals, working together in groups, efficiently | | | | enterprise refers to businesses, government |
| accomplish selected aims. This basic definition needs | | | | agencies, hospitals, universities and other |
| to be expanded as manager's carry out the | | | | organizations. In business process management, all |
| managerial functions of planning, organizing, staffing, | | | | managers carry out managerial functions. However, |
| leading and controlling. Management applies to any | | | | the time spent for each function may differ. |
| kind of organization. It applies to managers at all | | | | Top-level managers spend more time on planning and |
| organizational levels. The aim of all managers is to | | | | organizing than do lower level managers. Leading, on |
| create a surplus. Managing is concerned with | | | | the other hand, takes a great deal of time for |
| productivity implying effectiveness and efficiency. | | | | first-line supervisors. The difference in the amount of |
| Many scholars and managers have found that the | | | | time spent on controlling varies only slightly for |
| analysis of business process management is facilitated | | | | managers at various levels. |
| by a useful and clear organization of knowledge. In | | | | Business process management, like all other practices |
| studying management, it is helpful to break it down | | | | such as medicine, engineering or baseball, is an art. It |
| into five managerial functions involving planning, | | | | is know-how. It is doing things in light of the realities |
| organizing, staffing, leading and controlling. The | | | | of a situation. Yet managers can work better by |
| knowledge that underlies those functions is organized | | | | using organized knowledge about management. It is |
| around these five functions. | | | | this knowledge that constitutes a science. Thus, |
| Managers are charged with the responsibility of taking | | | | managing as practice is an art; the organized |
| actions that will make it possible for individuals to | | | | knowledge underlying the practice may be referred |
| make their best contributions to group objectives. | | | | to as a science. |
| Management applies to small and large organizations, | | | | |