Are Your Business Process Management Solutions Using an Elephant Gun to Kill a Fly?

Business is complex and that complexity demands big2. Hole two is the drain to the cash box.
solutions. Yet, in many cases, in the quest to find a3. Hole three creates another entry for more flies to
quick solution, some management teams may use anenter the organization.
elephant gun when a fly swatter would work evenFor years, companies have focused their energies
better.and resources on the knowledge and skills necessary
Elephant guns range from the big changefor business success. Knowledge and skills are the big
management initiatives to the many training andelephants and suggest the use of elephant guns
development solutions to the quality programs suchthrough training and development programs.
as lean to six sigma. These guns shoot out roundHowever, the attitudes and habits residing within
after round of new knowledge and skills all in theeach and every individual are the real leverage to
attempt to solve the current challenges. Yet, if thebusiness success or to business failure. These small
elephant guns were effective, then why are theflies can bring down the very best companies.
same change challenges returning? Why for exampleCommon sense suggests that elephant guns are not
does it take up to 7 years to integrate a total qualityeffective in killing flies.
management system? Could the aim have missed theWhen the focus changes to the fly, then the tool to
fly?catch the fly also changes. By identifying the fly or
Flies are the attitudes and habits that swarm aroundflies, a more effective solution can be crafted to deal
the culture of every organization. They quick swarmwith the pending change issue. And in many
together to give the impression of a significantinstances, this stops the constant drain to the cash
problem, but in a blink of an eye they can disappear.box.
By the time the elephant gun is loaded and fired, theSo if you are experiencing some negative change and
fly is gone leaving three large holes.begin to reach for that elephant gun, maybe you
should separate the elephants from the flies and
1. Hole one is missing the problem such as training andreach for the closet fly swatter.
development or quality programs.