| Fundamental concept of sales and marketing team is | | | | and identify development opportunities in order to |
| looking for prospects, costumer, building close | | | | slow the right to take action to accelerate the sales |
| relationship and defend consumer,with a goal to | | | | process. |
| increase sales. It is necessary for representing the | | | | 3. Management Activity |
| CRM module, CRM module can be: | | | | With this function the user can add and track all sales |
| 1. Account & Contact Management | | | | activities and interactions associated with more |
| With the perpetrators CRM sales module can store, | | | | customers and prospects, including appointments, |
| monitor and track all important information about | | | | contacts, contact person, email, phone conversations |
| consumers and prospects, including profiles, contacts, | | | | and documents. By using the calendar, users can |
| status, documents related to sales, activities and | | | | enter details of meetings withclients, schedule |
| opportunities list. In addition, all in formation can be | | | | telephone conversations, presentations, and manage |
| shared among users who are given access to time | | | | daily tasks and their status to be able to stay |
| be determined from other departments to maximize | | | | focused on the relationship to develop. |
| the potential sale or other consumer services. This | | | | 4. Sales Reports & Analysis |
| feature to browse and purchase data to analyze | | | | CRM features include analytical tools for status |
| promotional products / services or to provide come | | | | company can monitor sales, income and activities and |
| the potential up-sell and cross-selling. | | | | strategies used to approach the most appropriate |
| 2. Opportunity Management | | | | clients. With good management, management |
| With this feature users can manage their sales | | | | estimates revenues can be obtained in a period, sales |
| channels to track and detect the prospect of a | | | | targets, one of the best clients, and prospects are |
| chance. List details of other opportunities associated | | | | promising, etc. So the result is able to predict an |
| with the list of prospects, contacts, types of | | | | accurate sales targets, anticipating changes and |
| products / services requested, and the budget. | | | | trends, people and materials allocated appropriately to |
| Visibility to step sales and sales may be used for | | | | meet consumer demand. |
| evaluation volume and quality of sales opportunities | | | | |