| Off lately we have been incessantly been hearing of | | | | promote the standardization of common business |
| BPM. What exactly is this? How has it managed to | | | | processes, as a means of furthering e-business and |
| revolutionize the work culture? Let’s first | | | | business-to-business (B2B) development. |
| understand the terminology of this word in simple | | | | Process management is comprised of end-to-end |
| words. Business process management (BPM) is a | | | | documentation, improvement (from radical to |
| business-driven initiative. It is a field of knowledge at | | | | continuous), and management of organizational |
| the intersection between Management and | | | | processes. Decisions are data-driven and based on |
| Information technology, encompassing methods, | | | | customer satisfaction metrics, quality, timeliness, and |
| techniques and tools to design, enact, control, and | | | | cost. The responsibility of monitoring process |
| analyze operational business processes involving | | | | performance and facilitating process changes belongs |
| humans, organizations, applications, documents and | | | | to a process advisor or manager. |
| other sources of information. Business process | | | | The concept behind BPM is to help organizations |
| management is a systematic approach to improving | | | | automate and optimize their business processes and |
| an organization's business processes. BPM activities | | | | performance. BPM products provide process modeling |
| seek to make business processes more effective, | | | | tools and key performance indicators to monitor and |
| more efficient, and more capable of adapting to an | | | | measure against operational targets. BPM |
| ever-changing environment. BPM is a subset of | | | | encompasses both system and human workflows |
| infrastructure management, the administrative area | | | | and BPM as a product market has been around since |
| of concern dealing with maintenance and optimization | | | | the 1990s. |
| of an organization's equipment and core operations. | | | | BPM in general is the idea that we can model a |
| A business process is a set of coordinated tasks and | | | | business in terms of its processes and then represent |
| activities, conducted by both people and equipment, | | | | them in a way that computers can understand and |
| which will lead to accomplishing a specific | | | | process. |
| organizational goal. The Business Process Management | | | | Ultimately, BPM is about empowering business users |
| Initiative (BPMI), a non-profit organization, exists to | | | | to make changes based on business requirements. |