| Business process improvement (BPI) is a systematic | | | | then researches the company's customer base and |
| style approach to looking at an organisation's | | | | how they can be served to best ability. Lastly, BPI |
| processes to optimise them and achieve more | | | | seeks to align all the business processes in order to |
| efficient results. | | | | achieve its goals - be that making a profit or |
| In this day and age, modelling, aligning and streamlining | | | | satisfying customers - or even both. |
| a company's IT, business and operational processes | | | | Put more simply, the aim of BPI is to change the |
| have become a core part of keeping a business | | | | performance of a business to make it more efficient |
| sustainable and vitally - making money. | | | | for all parties. Carrying out BPI is a project and as |
| Organisations in both the private and public sector | | | | such should be managed on a suitable basis. |
| can utilise BPI to improve their performance and | | | | Key considerations in the BPI process are customer |
| generate maximum ROI in a short lead time. BPI | | | | focus, the importance of benchmarks or 'measurable' |
| focuses on aiming to reduce variation and wastage in | | | | results and establishing who are the process owners. |
| the business process so that results can be achieved | | | | Implementing the process is usually done by an |
| with the best possible utilisation of resources such as | | | | external agent or company, who can provide an |
| staff and money. | | | | outside eye to the company's processes and issues, |
| BPI works primarily by defining the organisation's | | | | quickly identifying what needs to change or be |
| strategic goals and purposes from an early stage. It | | | | optimised. |