| After you change a business process, how do you | | | | occur in the organization to obtain the degree of |
| introduce it to your organization? Who needs to | | | | improvement you expect. The impact analysis is a |
| know about the change? What do they need to | | | | tool used to capture the changes that have to occur |
| know? How do you communicate the change to the | | | | to ensure success. |
| appropriate parties and train the affected | | | | 2. Testing track: The steps in this track confirm that |
| employees? | | | | the process and tools work as expected. |
| Before you begin your BPI work, you should develop | | | | 3. Communication track: This track identifies the |
| a project plan that includes an implementation phase. | | | | audience you have to notify of the change (the |
| This section of the project plan focuses on the | | | | who), and the following information for each defined |
| changes that have to occur in order for the new | | | | audience: what they need to know, when they need |
| process to work; the testing required to make sure it | | | | to know it, how you will communicate (the audience's |
| works; the communication strategy that outlines who | | | | preferred communication vehicle), and when they |
| needs to know what, when; and the training plan | | | | need to know about the change. |
| that identifies how to train affected employees. | | | | 4. Training track: This track is similar to the |
| The implementation phase of the project plan can | | | | communication track but focuses on the training |
| include sub-phases called "tracks." For example, the | | | | requirements: who needs training, what they require |
| implementation phase can have these four tracks: | | | | training on, where you will conduct the training, when |
| | | | you will conduct the training, and what method you |
| 1. Change management track: This track includes | | | | will use to deliver the training. |
| creating an impact analysis to ensure that you include | | | | Implementing the business process is the ninth step |
| the right colleagues in making the appropriate | | | | to improving the effectiveness, efficiency, and |
| changes to the business process. As you work to | | | | adaptability of your business. |
| improve a process, you identify changes that must | | | | |