| Decision-making is the primary task of a manager. | | | | decision-making and avoid confusion. |
| While making decisions, it is common that managers | | | | When talking about business process management |
| consult the existing organizational policies relevant to | | | | consulting, policies specify the boundary conditions of |
| the decisions. Policies provide the basic framework | | | | decisions. Thus, when decisions are actually made, |
| that managers operate in. Policies exist at all levels in | | | | they conform to the policy relevant to the decision. |
| the organization. Some may be major company | | | | If the policy of an organization is to face competition |
| policies affecting the whole organization, while others | | | | with quality products, the emphasis naturally will be |
| may be minor in nature affecting the departments or | | | | on issues relating to improving the quality of the |
| sections within the departments. Thus, in business | | | | product. All the decisions that affect the product |
| process management consulting policies are intended | | | | quality are normally taken in the light of the explicit |
| to provide guidance to managers in decision-making. | | | | policy. Policies developed carefully and understood |
| These policies are a one time standing decision, in the | | | | perfectly result in consistency in planning. |
| light of which, so many routine decisions are made. | | | | Policies help to ensure that all units of an organization |
| In the absence of appropriate policies, managerial | | | | operate under the same ground levels. They facilitate |
| decision-making may be analogous to "reinventing the | | | | coordination and communication between various |
| wheel" every time. For example, a policy on internal | | | | organizational units. This is possible because policies |
| promotions greatly helps the manager in filling the | | | | make consistency in action possible. In view of the |
| vacancies. Whenever vacancies arise, he simply goes | | | | importance of policies in guiding executive behavior, |
| by the existing promotion policy of the organization. | | | | they have to be formulated carefully. |
| Sound policies, thus save lot of time in | | | | |