| In business process management training, qualified | | | | management or manager development when talking |
| executives look to the future and prepare. One | | | | about programs or approaches. |
| important way to do this is to develop and train | | | | Before specific training and development programs |
| managers so that they are able to cope with new | | | | are chosen, three needs must be considered. The |
| demands, new problems and new challenges. Indeed, | | | | needs of the organization include the objectives of |
| executives have a responsibility to provide training | | | | the enterprise, the availability of managers and the |
| and development opportunities for their employees | | | | turnover rates. Needs related to the operations and |
| so that the employees can reach their full potential. | | | | the job can be determined from job descriptions and |
| The cost of training represents a major investment, | | | | performance standards. |
| so executives are justifiably concerned about the | | | | Data about individual training needs can be gathered |
| effectiveness of the training. | | | | from performance appraisals, interviews with the |
| Companies spend billions of dollars every year to | | | | jobholder, tests, surveys and career plans. Manager |
| educate their work force, and most of this money is | | | | development and training must be based on a needs |
| spent on in-house training and development. It is | | | | analysis derived from a comparison of actual |
| important that management education is effective | | | | performance and behavior with required performance |
| and efficient. Therefore, there is need for a | | | | and behavior. Analysis of the deviation from the |
| systematic approach to manager and organization | | | | standard might indicate that the manager lacks the |
| development. The term manager development refers | | | | knowledge and skills for forecasting and that conflicts |
| to the progress a person makes in learning how to | | | | among subordinate managers hinder effective |
| manage. Managerial training, on the other hand, | | | | teamwork. On the basis of this analysis, training |
| pertains to the programs that facilitate the learning | | | | needs and methods for overcoming the deficiencies |
| process. However, it is quite common to refer to | | | | are identified. |