| In today's competitive environment, companies have | | | | without requiring a specific report. After each |
| to increase their services for their clients. The focus | | | | appointment or contact, the commercial or employee |
| of our CRM is to gather the customers' information | | | | fills his report either directly on line or on his |
| to automate the processes, and improve the | | | | computer and synchronize the information later. The |
| efficiency of your actions. | | | | report is then saved in the central database and |
| What can CRM solutions bring to our business? | | | | immediately visible by all the persons of the company. |
| Gather all information for one customer from all | | | | Search engines allow finding the information according |
| departments | | | | to the company, to the name of the contact or of |
| Better understand and follow up the customers | | | | the person in charge of this client. |
| needs | | | | Leads and projects |
| Communicate and share customers' information | | | | Register all leads known from your market and |
| Improve your customers' satisfaction and sales | | | | define their details. Track their advancement by |
| Facilitate and automate the filling of administrative | | | | defining actions on due dates for specific persons. |
| documents | | | | Save the BID and technical offers to the web |
| With a CTI system, the customers' details appear | | | | customers' folder to allow all authorized users to |
| automatically on reception of his call. | | | | access to it. Receive qualitative and financial reports |
| Modules of CRM Solutions | | | | by customers, sales representatives, and region and |
| Customers and contact Management | | | | product categories. |
| Leads and Project tracks | | | | Sales Reports |
| Sales reports (Internet and Pocket PC) | | | | All actions with the customer (calls, email, faxes, and |
| Reports Analysis (Meeting, email, fax, calls, offers, | | | | meetings) are subject to a report. The employees fill |
| invoices) | | | | them in real time and feed the common database. |
| CTI and Call Center | | | | The traveling users may fill their data from a Pocket |
| Campaign Management | | | | PC device. They obtain access to all details of their |
| Telemarketing | | | | customers, the products' base, the order and invoice |
| Customer Self Service | | | | forms as well as all sales and objectives report. They |
| Support | | | | fill marketing questionnaires directly with the |
| Sales | | | | customer. All information is replicated with the main |
| Predictive Analytics | | | | database when the device is connected to the |
| Multi Channels Communications | | | | company network or Internet. |
| Marketing | | | | Report Analysis |
| CRM for Communications | | | | Measure the efficiency of your actions and improve |
| Customer behavior Modeling | | | | tour sales strategies by analyzing all information |
| Customer Management | | | | places in the system. Example: Average number of |
| Through an Internet Explorer, all the employees of | | | | appointments by month by region by representatives. |
| the company have access to the list of customers | | | | The reports are dynamic and refreshed on the |
| and to their details (companies as well as contacts). | | | | opening of the page. The module is provided with full |
| Before a new appointment, they can visualize the | | | | graphical charts and cross tables. |
| history of the relation with this particular customer, | | | | |