| Enterprise Resource Planning and Change | | | | horizontal relationships between employees and |
| Management | | | | enhancements in their communication abilities. You |
| What is Enterprise Resource Planning and why ERP is | | | | see how principle concepts of ERP involve wide |
| related to Change? At first we must make it clear | | | | changes in the people side of the enterprise. New |
| that when we are talking about ERP, we mean the | | | | business processes consequences with new |
| Enterprise Resource Planning solutions which are really | | | | organizational roles and jobs descriptions for the |
| following the concepts and characteristics of ERP. | | | | employees. It may cause some changes in |
| Enterprise Resource Planning is not only a technology | | | | organizational chart due to adoption to the new |
| that automates the processes of the organizations | | | | processes and job definitions. In addition the |
| but is a solution to run the business more efficient | | | | technology also is being changed. The reports and |
| and beneficial. That means implementing a world class | | | | data forms of ERP makes differences in the ways of |
| Enterprise Resource Planning involves not only with | | | | data movement as well as reporting in the |
| changes in the technical layer of the organization but | | | | organization. On line access to required data for any |
| also changes in the mission layer of the organization. | | | | employee and computerized data flow requires the |
| This happens mainly due to the Best Practices which | | | | people to change from paper based working to use |
| Enterprise Resource Planning solutions offer. Best | | | | the automated data. Trust to mechanized data is not |
| Practices refer to the business models which are | | | | so easy for the people who have been working in a |
| stored as work flow engine and the logic of | | | | paper based organization for a long time. This exactly |
| programs in ERP package. Such models are made | | | | needs change in habits and attitudes. Managers also |
| thorough benchmarking from the practices and | | | | must get used to take managerial reports from the |
| business processes of the world class organizations | | | | system and spend their time for analyzing |
| and excellent enterprises. So when an organization | | | | information. |
| uses such ERP solutions, in fact it employs these | | | | Conclusion As per the above we can easily conclude |
| Business reference models. Thus, Enterprise Resource | | | | that implementing and utilizing a world class ERP |
| Planning implementation is equivalent to running the | | | | solution is tightly associated with managing people |
| business as per new processes and practices. On the | | | | side of change. In fact even if you setup ERP |
| other hand the employees of the organization should | | | | applications correctly but the people side of change |
| change to work on a new practice. This exposes | | | | does not happen the company will not be working on |
| why ERP is tied with change in the organization and | | | | the ERP practices and so it will not gain the expected |
| organizational change must be considered as a | | | | benefits. Further more Enterprise Resource Planning |
| consequence of such Enterprise Resource Planning | | | | implementation regardless of changing the employees |
| implementation. What areas will undergo change? The | | | | can cause stoppage in your business. If you look at |
| change as told begins from the business processes. | | | | the failure stories you can see that many of ERP |
| This includes new way of doing works and functions | | | | implementations are failed after the software |
| to run the business. Furthermore change in the | | | | implementation, due to organization was not capable |
| attitude to the organization tasks might become | | | | to perform as per the ERP business processes and |
| necessary if the current habits of doing tasks have | | | | its necessities. In the other world the employees did |
| significant gaps with the new processes. | | | | not adopted with these new practices. The major |
| For a very simple example if the employees currently | | | | reason is lack of a Change Management program. |
| are doing their dedicated tasks separately in their | | | | Indeed implementing an ERP solution in addition to a |
| defined boundaries they must to change to work on | | | | technical project management needs a people side of |
| the basis of an interlocked chain of the tasks called | | | | Change Management program. This Change |
| business processes. This is due to the primary | | | | Management will have its own scenario, activities and |
| feature of any Enterprise Resource Planning which is | | | | responsible. We can say you must run two projects. |
| process oriented. This obviously needs a change in | | | | The goal of the Change Management project is to |
| the attitude and behavior of the organization people | | | | make the people ready for change and conduct |
| from a task oriented approach to process oriented | | | | them to move to the new environment and map |
| approach. People concentration in such integrated | | | | them to the new way of running business. |
| business must move from focusing on their separate | | | | We have to know that Change Management tasks |
| jobs not being worried about the other parts, to | | | | are not the same even in one ERP project. That |
| taking care of the entire process and do what all | | | | means if you have selected Purchasing, HRMS ... of |
| they can to accomplish the entire process perfect. | | | | one Enterprise Resource Planning system, you have |
| Further more process integration also must happen. | | | | to do Change Management tasks regarding to |
| The business processes themselves are in relation | | | | specific module. It means because employees in |
| together and each process might trigger other | | | | different departments do different tasks, thus we |
| processes to be launched. In this way team working | | | | need to do related Change Management activities |
| also makes sense and will get in to the scope. In fact | | | | too. |
| teams are to be formed around the business | | | | Enjoy your ERP and Change Management activities! |
| processes. Team work needs improvements in the | | | | |