| Customer relationship management has to be handled | | | | Where do you stand with the numbers in your |
| properly within any business. When there is an issue | | | | business? Is your satisfaction and performance rating |
| relating to this process, it needs to be taken care of | | | | that close to perfect? In most cases, it isn't. Even |
| as quickly and efficiently as possible so that your | | | | those companies with a 99% satisfaction rating can |
| business can stay on track and keep succeeding at | | | | still do better, which is the amazing part. When Lean |
| what you do. However, some people find it hard to | | | | Six Sigma is properly employed, your business will |
| develop plans to make things better, and others | | | | benefit, your customers will benefit, and your bottom |
| waste precious resources with trial-and-error projects | | | | line will benefit, as well. What more could you ask |
| that don't provide an effective solution in most cases. | | | | for? |
| If you want to have the best chances of keeping | | | | Some people don't buy into the applications of Lean |
| customer satisfaction at its peak, you need to | | | | Six Sigma because they think one of three things: |
| consider employing the principles of Lean Six Sigma | | | | 1. Oh, I have a small company. That won't work for |
| and its waste elimination processes. | | | | me. |
| By taking the time to approach any and all of your | | | | 2. But my company isn't in the manufacturing industry. |
| issues using the principles of Lean Six Sigma, you will | | | | How can it work anywhere else? |
| be much better able to get an actual sense of where | | | | 3. That's all a bunch of hype and a trend that doesn't |
| waste is taking place, why it is happening, and what | | | | work and won't be around forever. Why bother? |
| you could potentially do to stop it in its tracks. The | | | | Here's why you should bother. Lean Six Sigma IS |
| less waste a business has, the more effective it will | | | | applicable to your business. It can be applied to |
| be. By using the principles of Lean Six Sigma to | | | | almost any business. It doesn't matter what type of |
| eliminate your wastes, you'll be able to have the best | | | | business you have or how big it is. Lean Six Sigma |
| results in customer relationship management every | | | | can work, when used properly. Lean Six Sigma, |
| single time. Considering that Six Sigma is founded on | | | | formed from a combination of Lean Enterprise and |
| a basic defect ratio of 3.4 parts per million, that's a | | | | Six Sigma Methodology, is an effective process |
| customer satisfaction rating of about 99.9999967%. | | | | improvement tool that is here to stay. |
| How is your customer relationship management now? | | | | |