| Having a system that allows the integration of many | | | | customers. Each tool has a different interface, |
| departments is the best way to streamline processes | | | | depending on a company's needs. If one will observe, |
| in any given company. This will make processes more | | | | bank tellers just have to type the account numbers |
| effective and will keep jobs done with lesser time | | | | of the customers, and the entire history and all |
| requirement. Called Enterprise Resource Planning, this | | | | details about the customer's account and personal |
| approach has allowed many businesses to succeed in | | | | information will be seen on the screen or computer |
| managing their processes efficiently. After all, what | | | | monitor. This is an example of an ERP product that |
| needs to be managed is the process, not the people. | | | | has the key components: database and software |
| And in line with this, the Enterprise Resource Planning | | | | modular design. |
| or ERP is measured through using an Enterprise | | | | To measure the effectiveness of the ERP tool, one |
| Resource Planning Scorecard. As always, the key | | | | must measure its accuracy. Any tool used to interact |
| element in developing the scorecard is to develop | | | | with clients will be rendered useless if the data are |
| metrics by which performance is measured. | | | | not accurate. This will just lead to confusion and the |
| Before moving on to the metrics that are specific to | | | | business will look bad in the process. Service will be |
| this scorecard, one should be able to establish the | | | | seriously delayed and overall customer experience will |
| key elements of this tool. First, there has to be a | | | | be seriously impacted. |
| database from which all information will come from. If | | | | The next measurement of ERP is accessibility. There |
| the enterprise resource planning project concerns | | | | is no point in the creation of such a tool if it is not |
| employee logins and salary reports of employees, | | | | accessible in any workstation. One of the main |
| there has to be a single source of this information | | | | reasons this was developed is because there has to |
| and a place where this information will be dumped. If | | | | be a way to access files anywhere to help out |
| the tool is being developed for customers, there also | | | | customers who need assistance. If the ERP tolls can |
| has to be a database in which customer information | | | | only be accessed in a single place, this is nothing less |
| is stored. Keep in mind that this database should be | | | | than the old paper and cabinet practice. |
| secure from external access. | | | | These are the key categories of an Enterprise |
| Another component that is necessary in the | | | | Resource Planning Scorecard. Any company may add |
| development of the ERP is the so-called software | | | | more metrics to measure its effectiveness, such as |
| modular design. In some industries, this is known as | | | | speed and update management process. However, |
| the CRM or Customer Relations Management Tool. | | | | the ultimate goal is still the same, which is to |
| These are software programs which frontline | | | | integrate a solution for many people and eliminate the |
| representatives use to interact with clients and | | | | old ways of how office work is done. |