| Quality management is about the product and the | | | | planning on paying overtime to anyone in staff to |
| customer. You want to provide quality products to a | | | | stay after work and test? You will need to create a |
| customer or you will lose the customer. The key is | | | | list of ways that the website will be tested. This |
| to be clear about the customer's requirements so | | | | might include using different types of browsers to |
| you can meet them accordingly. There should be a | | | | verify it works for everyone, using on different |
| process in place to ensure nothing is missed when | | | | computer platforms like PC or Mac, or even different |
| reviewing the product and verifying the requirements | | | | versions of browsers might make a difference. |
| are met. | | | | Determine every way you will test and make this a |
| Setting targets for quality management is the first | | | | part of your list. |
| thing you need to do. These targets will include | | | | Using reviews for quality management means you |
| putting together a list of requirements the customer | | | | need to test and review the product over and over. |
| wants. If you are building a website, the | | | | Go over every review you have from people to |
| requirements may be extensive with a set for every | | | | determine if they are happy with the product or the |
| web page that exists. The requirements might include | | | | changes that they recommend it can undergo. You |
| an ability to make a purchase of every item, ability to | | | | don't have to take advice of every change but some |
| create an account, ability to send an auto responder | | | | ideas are ingenious. |
| email and more. You need to set targets of meeting | | | | The final step of the quality management process is |
| these requirements by carefully planning the project. | | | | continuously finding ways to improve the product. |
| All departments involved with the project should be a | | | | Everything can be continuously improved to work |
| part of setting these targets. | | | | better, look better, and make the customer even |
| The techniques used during the quality management | | | | happier. Continuous improvement is an excellent focus |
| process for review need to be determined also. Do | | | | with the end product and with your entire quality |
| you have a quality assurance team or are you | | | | management process. |