| Whatever your business, whether you serve a | | | | receivable, and payroll and benefits. Any aspect of |
| regional community or clients nationwide, you likely | | | | the business handled internally is normally controlled |
| require a secure and efficient computer platform for | | | | by an ERP system. |
| daily operations. Inventory, payroll, and | | | | CRM stands for Customer Relationship Management, |
| communication concerns are usually stored on | | | | and is a software systems designed to keep track |
| databases for easy access, and while with smaller | | | | of existing customers and contacts that may |
| companies the use of simple applications like | | | | become customers in the future. Customized CRM |
| Microsoft Office will suffice, larger firms need | | | | programs may include in their databases information |
| customization. For the business in need of a software | | | | on a customer's name and address, buying history |
| that manages and coordinates all aspects of your | | | | and requests, response to paper and electronic |
| work, applying ERP and CRM programs are the key | | | | mailings and problem/resolution records. |
| to success. | | | | Who Needs ERP and CRM? |
| ERP and CRM | | | | Any business that relies on keeping detailed records |
| ERP stands for Enterprise Resource Planning, and is a | | | | needs a software program to organize data: in other |
| hardware/software package designed in a modular | | | | words, if you're business you need the systems. How |
| fashion to allow businesses to operate various | | | | your company's ERP and CRM should be applied will |
| aspects of their work within a centralized database. | | | | depend upon the goals of your business and the |
| A company, for example, may have modules devised | | | | activities performed. If your company has no tech |
| to handle warehouse inventory and sales, retail and | | | | department, hiring a specialist in business software |
| wholesale pricing according to customers/clients, | | | | solutions can advise you on the right brand of |
| quality control and testing, accounts payable and | | | | program to implement. |